Questions? Call or Chat Us!
LiveZilla Live Help
1- 866 - 78SLEEK
1- 866 - 7875 335 
7AM to 9PM EST, 7 Days a Week
FAQ

We want you to fully understand what we have to offer and how we can be of assistance to you. To make it easy for you, we have compiled the list of questions you can possibly ask and we have prepared their corresponding answers:

What should I do if I'm not sure what kind of logo I want?

We have several clients who have no idea of what they exactly want. Give us as much information as you can about what you like and how you want your logo to appear. You can also tell us "to go for it" for an initial work we’ll send you and we'll be happy to do that, too. Our skilled designers are all effectively to translate your ideas into the exact type of logo you want.

Do you guarantee your logo design work?

We are committed to offering our clients with 100% satisfaction guarantee. Meaning to say, we will continue to revise your logo design until you receive exactly what you want with no extra charge at all!

What are the differences between your logo packages?

The Logo 2000 package offers quickest turnaround and is perfect if you're looking for a logo for web use. If you need a black and white version and still want more design concepts, choose the Logo 3000. The Logo 4000, meanwhile, offers all of that plus stationery design as well.

How many designs will you send me to choose from?

It depends on the package you choose. Each design concept includes 3-5 variations.

Are there extra fees for extra colors or other details?

No. You can choose how many colors or special effects you want in your logo. Revisions are always at no cost.

When will I receive the first draft of logo designs?

It depends on the package you choose:
Logo 1000: 5 working days
Logo 2000: 4 working days
Logo 3000: 3 working days
Logo 4000: 2 working days

How will you deliver my new logo?

We will send the logo files to you via e-mail. You should be able to view it easily with any graphics program (ACDSee®, CorelDRAW®, Adobe Illustrator®, Adobe Photoshop® ...).

Can I use my new logo on my website?

Yes. You will receive a web-ready file so you can use your logo on a Web site.

Where else can I use my logo?

We send logo files in different formats, so you can use your logo on a Mac or PC, and with commonly available software for those platforms. You can use your logo in desktop publishing, on web sites, and in designing any print materials. Your logo is for your exclusive use for any purposes.

Can I fax or call my order in?

Yes. If you prefer, you may call our real-time customer service representative at 1-866-78SLEEK or 1-866-7875335 (toll free in US and Canada). We also accept orders by fax and mail or through purchase order.

Why are other logo designs offered at $99?

There are some logo designers who use recycled designs or only get ideas from other designs and consequently forget about originality. At SleekLogos, we create a unique, memorable logo for each customer. Plus, we offer unlimited revisions, with as many colors as you like, and we never add extra charges.

What happens if I need to cancel an order you've already started on?

If a project is cancelled or stale-dated, some fees may be charged. Please check our Terms of Service for further details.

Can I order a logo from you even if I am not in the U.S.?

Your location is not a problem at all. We have designed logos for companies located outside the U.S. such as Canada, UK, Sweden, Germany, Spain, France, Italy, Greece, Yugoslavia, Switzerland, Hungary, Brazil, Japan, Australia, Indonesia, Thailand, Singapore, and Malaysia. The Internet enables us to work with clients from almost any country.

Aside from credit cards, we also accept checks, purchase orders from qualified companies, and IMO's (international money orders) for your payment.

Who owns the copyright to my logo?

You own your logo copyright. We just retain the right to display the artwork on our portfolio and advertising materials.

How to open .RAR files?

Congratulations! Your logo is finally done! We will e-mail you a compressed file of all the logo collaterals included in your package. If you are having problems opening this file, please click on www.rarlabs.com to download the extractor. Install this application on your computer. Double-click the file, sent by our Project Manager, and extract your logo on any specified folder or location you want. Still encountering problems? Please give us a call at 1-866-78SLEEK or 1-866-7875335 (toll free in US and Canada) and we'll be more than happy to serve you.


WinRAR 5.1

Author: www.rarlabs.com

LiveZilla Live Help